SHIPPING POLICY
SHIPPING & HANDLING SCHEDULE* Orders placed on the weekends or holidays will be processed the following open business day. |
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|---|---|---|---|
| SHIPPING METHOD | PROCESSING TIME | DELIVERY TIME | TOTAL DELIVERY TIME |
| STANDARD SHIPPING | 1-2 BUSINESS DAYS | 5-10 BUSINESS DAYS | 6-12 BUSINESS DAYS |
| INTERNATIONAL SHIPPING | 1-2 BUSINESS DAYS | 7-20 BUSINESS DAYS | 9-24 BUSINESS DAYS |
SHIPPING POLICY
All Orders take 2-4 business days (excluding weekends and holidays) to process within our facility, this is our standard processing time for any orders placed during weekdays, however during promotions orders may take an additional time to process.
All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed.
Achieve is not responsible for delivery delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. If you are concerned that your package may be lost or damaged please contact achievecompany.com within 7 days from the last scanned date. All issues must be resolved within 14 business days of original contact.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Achievecompany.com is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender. Acheivecompany.com has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfillment facility.
INTERNATIONAL ORDERS:
All international standard and priority chosen shipping options are shipped by UPS and are delivered by the destination's local postal service. Achieve is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Express shipping options. If you are concerned your package is lost or damaged please contact achievecompany.com within 15 days from the last scanned date.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. achievecompany.com is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender. achievecompany.com has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfillment facility.
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Achieve Company does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.
Achieve strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.
International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Achieve Co. does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country. If you have any questions, please contact your local customs office for more information. If the customer rejects the package, they will incur a "rejection fee" to forward the package back to our headquarters. Once the package is returned and received by our shipping department, we will notify you via email when a refund is issued.
COURIER CONTACT INFORMATION
USPS: Call +1 800 275 8777
Canada Post: +1 866 607 6301
Canada Post: +1 866 607 6301